Frequently Asked Questions
WHAT ITEM(S) CAN I SELL?
We are currently only accepting Backpacks from the following collections: 2020, 2021 and 2022.
No accessories, pencilboxes, City Bags, Drinking Bottles,..
WHEN CAN I SEND MY SECOND LIFE BAG
We we'll start collection Second Life bags mid June 2023. If you want to be up to date when exactly, be sure to subscribe to one newsletter.
FROM WHICH COUNTRIES CAN I SUBMIT A SECOND LIFE REQUEST?
The Jeune Premier Second Life trade-in offer is limited to residents from Belgium, France & Germany.
IN WHAT CONDITION CAN I SEND MY BAG ?
Your bag must be clean & have no tears, holes, or stains. The bag should be fully functional.

If you would like to give your bag a glam-up, you can buy the Jeune Premier cleaner here.
WHAT HAPPENDS IF YOU REQUEST IS REJECTED?
We want to offer 100% high quality to our Jeune Premier customers. This means we have to be very strict when selecting the Second Life products, to prevent customers from being disappointed upon receiving their purchase.

If your bag is rejected, no problem, there are several charities eager to receive your beautiful item!
I'VE SUBMITTED MY BAG(S). WHEN WILL I RECEIVE MY QUOTE?
We'll send your quote within five working days.
WHEN WILL I RECEIVE MY JEUNE PREMIER SHOPPING VOUCHER?
As soon as we receive & accept your request, you'll receive your Shopping Voucher.
WHAT HAPPENS IF MY BAG DOESN'T SELL?
No worries, we give your bag a new life anyway!

IIf the bag is not sold within 4 months, we will donate it to charity!

Read more about our charity project.